Why Warmies Customer Service is as Comforting as Our Plush – Comfort Corner – Warmies USA

At Warmies, our mission goes beyond providing soft, soothing, and scent-filled plush companions — we’re also dedicated to delivering an exceptional customer experience from the moment you click "order" to the moment your Warmies arrives at your door, and even after that.

\ \ Highland Cow Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/highland-cow-warmies/index.html)

\ \ Sloth Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/weighted-heated-sloth-stuffed-animal-warmies/index.html)

\ \ Calico Cat Warmies\ \ $\ \ $33.99\ \ See Product](/content/products/weighted-heated-calico-cat-stuffed-animal-warmies/index.html)

\ \ Hippo Warmies\ \ $\ \ $29.99\ \ See Product](/content/products/weighted-heated-hippo-stuffed-animal-warmies/index.html)

Trusted by Millions: With the Numbers to Prove It

Every year, we proudly ship millions of Warmies plush products to families, hospitals, schools, and gift-givers across the country. From adorable animals to therapeutic wraps, each item is crafted to provide warmth, comfort, and love. But we know that even with the best products, questions and concerns can arise — and that’s where our stellar customer service team comes in.

Lightning-Fast Resolutions, Every Time

We believe resolving customer concerns should be just as cozy and stress-free as cuddling your favorite Warmie. That’s why our team works diligently to address any issues quickly and effectively — often within 15 minutes or less . Whether it’s a shipping question, a return request, or general product inquiry, we’re here to help.

\ \ $\ \ $\ \ See Product](/content/products/brown-curly-bear-warmies/index.html)

\ \ Laying Down Deer Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/laying-down-deer-warmies/index.html)

\ \ Pink Marshmallow Bear Warmies\ \ $\ \ $33.99\ \ See Product](/content/products/pink-marshmallow-bear-warmies/index.html)

\ \ Laying Down Horse Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/laying-down-horse-warmies/index.html)

A CSAT Score Worth Smiling About

Don’t just take our word for it — with a Customer Satisfaction (CSAT) score of 4.8 out of 5 , Warmies is ranked among the top brands for customer happiness. Our customers appreciate our responsiveness, empathy, and can-do attitude, and it shows in the feedback we receive every day.

Multiple Ways to Get in Touch

Need to reach us? We make it easy. Warmies Customer Care is available through:

Live Chat – Get instant help from a real person
Email – Reach us any time at your convenience
Contact Form – Submit a question or concern and we’ll follow up promptly

Easy Returns, Zero Hassle

If something’s not quite right, returning a product is a breeze. Our Live Chat makes the return process simple, fast, and hassle-free . Whether you need a replacement or refund, we’ll guide you step-by-step and make it right.

Unmatched Quality That Speaks for Itself

Every Warmies is made with the highest quality materials and filled with natural grain and French lavender for a soothing experience. From plush toys to neck wraps, our products are designed to provide long-lasting comfort — physically and emotionally.

Don’t Just Take It From Us...

Here’s what our customers are saying:

"Appreciate the quick responses! Thank you so much for making the resolution go so smoothly. I truly appreciate it and am so happy to recommend Warmie to my friends and family."

"Simple question answered satisfactorily! I have been purchasing Warmies for several years and absolutely love the various animals! I have three for myself that I rotate through. I have a permanent feeding tube in my Jejunum and my Warmies help with pain and muscle spasms. My first Warmies (puppy) was bought in the hospital gift shop after one of my major surgeries. Highly recommend for folks from the very young on up! I've gifted Warmies to my loved ones and they've been most appreciative! Can't wait for the newest Warmies to arrive!"

The Warmies Promise

From first click to final cuddle, Warmies is committed to comfort — not just in our products, but in how we care for our customers. Your satisfaction is at the heart of everything we do, and we’re proud to be a brand people love to come back to, time and time again.

\ \ Golden Dog Warmies\ \ $\ \ $33.99\ \ See Product](/content/products/weighted-heated-golden-dog-stuffed-animal-warmies/index.html)

\ \ Puppy Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/weighted-heated-puppy-stuffed-animal-warmies/index.html)

\ \ Bobcat Warmies\ \ $\ \ $33.99\ \ See Product](/content/products/weighted-heated-bobcat-stuffed-animal-warmies/index.html)

\ \ $\ \ $\ \ See Product](/content/products/pink-llama-warmies/index.html)

175,000 + 5 Star Reviews

Reviews from our customers

Rated 4.8 out of 5 stars

207,891 Reviews

207,891 verified reviews with an average of 4.8 stars out of 5 by Okendo Reviews

Rated 5 out of 5 stars

5 hours ago

Product was cute & arrived exactly as advertised.

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diana c.

Verified Buyer

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Rated 5 out of 5 stars

5 hours ago

Cute, smells good, & arrived exactly as advertised.

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diana c.

Verified Buyer

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Rated 5 out of 5 stars

10 hours ago

Love it!

So soft and the best cuddle buddy!

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Ava K.

Verified Buyer

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Rated 5 out of 5 stars

12 hours ago

Dog warmie

Fantastic company and the products are well-made and adorable!

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Karen L.

Verified Buyer

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Rated 5 out of 5 stars

12 hours ago

Golden Dog Warmie

Absolutely adorable and so cuddly!!

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Karen L.

Verified Buyer

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Rated 5 out of 5 stars

12 hours ago

Charlie Brown Warmie

Adorable and very much looks just like the cartoon character.

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Karen L.

Verified Buyer

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Rated 5 out of 5 stars

Yesterday

Adorable

We love warmers for our littles!

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Grace M.

Verified Buyer

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Rated 5 out of 5 stars

Yesterday

Adorable hippo!

This baby hippo is the best cuddle buddy! When I have cramps or stomach aches, I plop him on my stomach and it feels so good. The little pink feet and the roll of fat on his neck are adorable details. So cute!

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Jamie H.

Verified Buyer

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Rated 5 out of 5 stars

Yesterday

Very calming

It's summer here, so I haven't warmed this mask yet. Instead, I've been keeping it in the freezer as a cooling mask. It's great for headaches or afternoon naps. I look forward to warming it in the winter too!

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Jamie H.

Verified Buyer

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Rated 5 out of 5 stars

Yesterday

Adorable deer!

This little deer is so cute, one of the best Warmies I've gotten. I love putting him on my shoulder while I read or relax. Such a comfortable cuddle buddy!

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Jamie H.

Verified Buyer

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Rated 5 out of 5 stars

Yesterday

Addicted to Warmies

These stuffed animals are the best!

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Jamie H.

Verified Buyer

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Rated 5 out of 5 stars

Yesterday

Adorable whale!

This is one of the cutest Warmies I've gotten, which is a very tough competition. It looks exactly like the picture, or even cuter. Perfect to cuddle, especially when I put it in the freezer and use it to cool down.

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Jamie H.

Verified Buyer

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