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Whether you have a question, a kind word, or just need a little help—our team is here and happy to chat. We’re real people and truly love hearing from you.

To ensure fast and accurate support, we currently provide assistance via email and live chat.

You can email our friendly customer service team at hello@warmies.com, use the form below, or chat with us via the icon.

Business Hours• Monday - Friday, 8 AM - 5 PM CST

Order Status

Looking for the status of your order or tracking information?

Use our [self-service portal.](/content/pages/order-tracking "Track Your Order"/index.html)

You can also learn more about our [shipping & delivery here](/content/pages/delivery "https://warmies.com/pages/delivery"/index.html).

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Returns

We hope you're delighted with your order, but understand sometimes things don't work out.

You can return a product within 30 days. Items must be unused, with tags attached. Original shipping will be deducted.

Start a return via chat or the form below.

Virtual Personal Shopper

Our team is here to guide your Warmies journey. In just minutes, we’ll help you place large orders, select gifts, or navigate special requests.

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FAQs

Browse our frequently asked questions for helpful product care instructions and more.

Read more about how our [customer service team truly cares!](/content/blogs/comfort-corner "https://warmies.com/blogs/comfort-corner"/index.html)

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